Frequently Asked Questions
about La Roucateille campsite

Either through the website or by contacting us directly at 05.61.64.05.92 between 9 AM and 5 PM in low season, and between 8 AM and 8 PM in high season, 7 days a week.

If you made your reservation online or by phone and want to view it or pay for your stay: click “find my reservation” or “pay for my stay” at the bottom of the website, enter your name (the one on the reservation) and your reservation number provided in the email or letter sent by the campsite (e.g., U20250102DUPONT…).

For pitches: In low or high season, reservations start from 1 night.

For rentals: In low season, also from 1 night. In high season, reservations are generally for a minimum of 7 nights with arrival and departure days that vary depending on the type of rental. IMPORTANT: Whatever the period, for last-minute reservations, other arrangements may be possible depending on availability by calling 05.61.64.05.92.

We accept several payment methods:

• By credit card: directly on the website or by phone.
• By bank transfer: contact us at 05 61.64.05.92 to obtain our IBAN.
• By holiday vouchers (chèques vacances) online, or paper version by sending them directly by mail to the campsite address via tracked or registered letter to “Camping Ariège La Roucateille” 15 rue du Pradal 09330 Montgailhard.

Yes, we can let you choose your rental or camping pitch number depending on availability, for a fee of €30 per stay and per pitch.

The balance of your stay must be paid in full at least one month before your arrival.

For rentals, arrivals are from 5:00 PM and departures before 10:00 AM.
For camping pitches, arrivals are from 12:00 PM and departures before 11:00 AM. For arrivals outside reception opening hours, our caretaker will welcome you 🙂
In any case, we can be reached at the campsite number 05.61.64.05.92, 24/7! Just remember to keep in mind the gate opening hours: 8:30 AM–10:30 PM. After 10:30 PM, you will need to leave your vehicle in the outside parking lot.

Yes you can. Access to facilities (pool, playground, wine bar) will be available on your arrival day from 10:00 AM. This also applies on your departure day—you can access the facilities for the day if you wish, once you’ve checked out.

No worries 😉 Our caretaker is there to welcome you whatever time you arrive! He lives in the chalet right across from reception! The campsite number is also displayed on the reception door. We can be reached 24/7.

Yes, a baby counts as a full person and therefore toward the capacity of the pitch or mobile home. For your information, this capacity must not be exceeded for insurance reasons.

In principle, yes! It all depends on timing and what changes you want to make to your stay. The best thing is to call us directly at 05.61.64.05.92 so we can discuss it together.

Only stays booked with cancellation insurance can be eligible for a refund. All insurance terms are available here.

Yes. For this, please contact us directly by phone at 05.61.64.05.92.

Yes, we offer a baby kit for €5 per night including a high chair, a travel cot with mattress and waterproof pad, and a baby bath.

Optional for standard Cottages (€15 per bed, and €5 per towel kit with 1 large + 1 small) and included in Premium Cottages. 100% cotton, washed and ironed by ESAT de Lavelanet, an establishment that enables people with disabilities to work while receiving medical, social, and educational support.

Yes, some have reversible air conditioning. For more information, check the rental descriptions or contact us at 05.61.64.05.92

Yes. We offer baby kits with a travel cot + mattress + waterproof pad and fitted sheet + high chair + baby bath, on reservation at €5/day.

Yes. You’re on vacation! If you want us to handle the cleaning of your rental when you leave, you can add the “end-of-stay cleaning” option when booking, or up to 24 hours before your departure by asking directly at reception. The cleaning package costs between €100 and €150 depending on the rental.

Yes. As long as the rental capacity is not exceeded.

All our rentals are fully equipped and comfortable (equipped kitchen, electric coffee maker, kettle, toaster, separate bathroom and toilet, bedrooms with pillows and duvets, covered terraces…).
They all have a parking space for one vehicle, electric heating, a television, and free WIFI connection. Please note that only pillows and duvets are provided in the rentals. If you want to travel light, we offer sheet rental (€15/bed) and towel kits (€5/kit with 1 large + 1 small) as options. You can also enjoy a baby kit including a travel cot + mattress, a high chair, and a baby bath for €5/day.

No. It depends on the range chosen.

Yes, all Premium Cottages.

All mobile homes have a covered terrace.

Of course! It’s essential for us that you can reach us if there’s an issue with your accommodation, at any time (gas failure, for example). For this reason, the campsite number 05.61.64.05.92 is available 24/7 all year! You can also go see the caretaker at the campsite entrance.

Gilles:
“When we took over the campsite, it was obvious to us
Indeed, even though most of our guests come to our campsite to recharge, visit the region, go for walks or even hike on foot, by bike, motorcycle, or horseback; at the end of the day they’re delighted to find a place for sharing, meeting, and outdoor entertainment. The guinguette style then became obvious to us thanks to the magnificent trees and large rocks that give the place a friendly feel. All we had to do was hang up string lights, among other things!”

Delphine:
“During a brainstorming session with our family and friends, this idea came up while looking for a play on words with the village name. ‘Le Bon Gaillard’ seemed like a good idea because it really defines Gilles’s personality. In fact, even the character in the logo looks like him. (laughs)”

Gilles:
“Yes!!! The idea was also to offer a gathering place for the residents of Montgailhard and surrounding areas. So it creates wonderful encounters, and today there are plenty of stories to tell! In fact, since opening, some tourists regularly come to Ariège but no longer stay at the campsite—they sleep directly at locals’ homes and come back to see us at Le Bon Gaillard. (laughs)”

Delphine:
“Family-friendly! Without hesitation!
Indeed, as parents ourselves, we know that going for a drink or eating at a restaurant with children is no easy task… So we wanted to find a foolproof solution so kids can have a blast while parents enjoy time together as adults, with peace of mind and keeping an eye on their children. So, right next to Le Bon Gaillard, we created an area for all ages: playground, pétanque court, ping-pong tables, foosball, board game room with a reading corner… some evenings are even especially for kids!!!”

Gilles:
“AS LOCAL, GOOD, AND HOMEMADE AS POSSIBLE!!!
It’s a choice to work as much as possible with partners and suppliers as close to home as possible.
From craft beer, to cheese and charcuterie boards from our region, fresh salads and grilled meats offered on the daily specials board, to desserts, everything is done in the spirit of producer to consumer!”

Between grilled meats, fresh salads, pizzas, charcuterie and/or cheese boards, homemade fries, kids’ menus… rest assured, there’s something for everyone!

Delphine:
There’s something for everyone!!!
Campfire evenings with roasted marshmallows, Dinner-concerts, Roast chicken and potatoes evenings, Kids’ parties, Foam parties, Outdoor concerts, Live broadcasts of televised events on giant screen, Spit-roasted pig evenings… and even Fireworks on some special evenings!!! And do you want to know a little secret? The owner is the pyrotechnician…”

Generally, from 7 PM to 11 PM.

Yes, except themed meals.

In July-August for most. And some weekends and holidays the rest of the season 🙂

Visit Le Bon Gaillard website by clicking here! And also on our social media Facebook and Instagram.